Step 1: Locate and toggle the webcam privacy switch or press the webcam shutter key Use these basic steps to troubleshoot the webcam. Have you made any hardware/software changes?.Did this happen after a recent window or software update?.Business PCs, Workstations and Point of Sale Systemsĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.is displayed on the import screen and the camera is not recognized when attempting to import images with PlayMemories Home. Error: Connect a device or media to the computer.If the computer does not recognize the USB connection from a Sony camcorder.I cannot charge the battery when connecting to a computer by USB cable.If the issue is still unresolved, the product may need to be repaired. Consult the manufacturer of the computer. If the other computer recognizes the camera, there may be a problem with the original computer. If you have another computer, try connecting the camera to that computer, and check if the computer recognizes the camera. Check if another computer recognizes the camera.If USB LUN Setting as described in Step 2 is set to Multi, the PMHOME icon will also appear. When the camera is recognized by the computer, the NONAME icon or Untitled icon appears on the desktop. ![]() The same message will appear when you relaunch PlayMemories Home. If you click No, you will be unable to import data using PlayMemories Home. If you want to import data using PlayMemories Home, click Yes. When USB Connection as described in Step 2 is set to MTP, the message "To use *** with PlayMemories Home, the USB operation mode must be changed. For Windows with PlayMemories Home installed.Try connecting the camera to all the USB ports on the computer, and check if the port recognizes the camera.Connect the camera to a USB port on the computer that has already recognized a mouse or other device.If the computer and the camera are connected via a USB hub, connect the USB cable directly to the USB port on the computer.If the computer does not recognize the camera even after performing the operations above, check the following:.Reconnect the USB cable to the camera, and then to the computer.Turn off the camera and turn it on again.Disconnect the USB cable from both the camera and the computer.NOTE: A gap will remain between the USB terminal on the camera and the USB cable even if the cable is inserted all the way in. Reconnect the USB cable following the procedure below.When the camera is recognized by the computer, the message "USB MODE Mass Storage" appears on the camera’s monitor. Depending on the model, when you select Single under USB LUN Setting on a camera that has two memory card slots, you may only be able to import the data on a memory card inserted into Slot 1.Change the parameter to Single if the connection fails. In some cases, the computer may not support Multi.MENU → (Setup) → USB Connection → Mass Storage For details, refer to the instruction manual of the model. NOTE: Depending on the model, the displayed content or setting method may differ. Set USB Connection and USB LUN Setting as follows: If your computer is only equipped with a USB Type-C port, prepare a store-bought USB conversion adaptor compatible with the USB standard.If your camera is equipped with a USB Type-C terminal, you can transfer data faster by using a USB 3.1-compatible USB Type-C cable.Be aware that some cables can only perform charging, and do not support data transfers.If you must use a USB cable from another manufacturer out of necessity, such as due to losing the cable supplied with the camera, use a USB-standard-compliant cable with USB 2.0 or higher and data transfer capability. Sony does not guarantee the operation of USB cables from other manufacturers. ![]() Other, non-Sony cables may charge the camera but do not always allow images to be imported.ĭepending on the model, the supplied cable will have the words Sony Corp. ![]() If using a USB cable, make sure you are using the cable that was supplied with the camera.
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